Effective Date: October 2026
VIP Discounts respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how VIP Discounts (“VIP Discounts”, “we”, “us” or “our”) collects, uses, stores and discloses personal information when you visit our website, register for membership, use our services or communicate with us.
1Information We May Collect
Depending on how you interact with VIP Discounts, we may collect information such as:
- your name;
- email address;
- telephone number;
- postcode or general location;
- membership details;
- account and login information;
- information you provide when registering;
- enquiries and communications with us;
- information about VIP Partner offers you access or use;
- transaction-related information where necessary to administer a membership benefit;
- website usage and device information; and
- any other information you voluntarily provide to us.
Where payment is required, payment information may be processed securely by a third-party payment provider.
VIP Discounts does not necessarily store complete credit or debit card details itself.
2How We Collect Information
We may collect personal information when you:
- visit the VIP Discounts website;
- create an account;
- register for membership;
- purchase a membership;
- complete an online form;
- contact us;
- participate in a promotion, competition or survey;
- request information about a VIP Partner offer;
- redeem or access a membership benefit; or
- otherwise interact with VIP Discounts.
We may also receive information from participating VIP Partners or service providers where reasonably necessary to administer your membership, verify an offer or respond to an enquiry.
3How We Use Your Information
We may use personal information to:
- create and manage your VIP Discounts account;
- provide membership services;
- verify your membership;
- provide access to VIP Partner discounts and offers;
- administer membership benefits;
- communicate with you about your account;
- respond to enquiries and support requests;
- improve the VIP Discounts website and member experience;
- understand how members use our services;
- prevent fraud or misuse;
- maintain and improve our Partner network;
- send relevant membership communications;
- provide information about new Partners, offers and promotions where permitted; and
- comply with applicable legal and regulatory obligations.
4VIP Partners
VIP Discounts works with participating retailers, suppliers, trades, renovators and other service providers (“VIP Partners”).
In some circumstances, limited personal information may need to be provided to a VIP Partner so that the Partner can:
- verify your membership;
- provide a member discount;
- prepare a requested quote;
- fulfil an offer;
- provide a requested product or service; or
- resolve an enquiry relating to your membership benefit.
We will only share information reasonably necessary for the relevant purpose.
Once you choose to purchase products or services directly from a VIP Partner, that Partner may collect and handle your information under its own privacy policy.
5Marketing Communications
With your consent, or where otherwise permitted by law, VIP Discounts may send you information about:
- new VIP Partners;
- member discounts;
- special offers;
- promotions;
- competitions;
- new services; and
- other VIP Discounts news.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
You may still receive important non-marketing communications relating to your membership, account, transactions or changes to the VIP Discounts service.
6We Do Not Sell Your Personal Information
VIP Discounts does not sell members' personal information to third parties.
We may disclose information to service providers and VIP Partners where reasonably necessary to operate VIP Discounts or provide a service or benefit requested by you.
7Service Providers
We may use trusted third-party providers to help operate VIP Discounts.
These may include providers of:
- website hosting;
- cloud storage;
- payment processing;
- email and communications;
- customer relationship management systems;
- analytics;
- IT and security services; and
- other technology or professional services.
These providers may process personal information on our behalf where reasonably necessary to provide their services.
8Payment Information
Where VIP Discounts accepts online payments, payment transactions may be processed by an independent payment provider.
Payment providers may collect information required to process the transaction.
Their handling of payment information may also be subject to their own privacy policies and terms.
9Cookies and Website Analytics
The VIP Discounts website may use cookies and similar technologies to help:
- operate the website;
- remember user preferences;
- understand website usage;
- improve performance;
- measure advertising effectiveness;
- understand how visitors find VIP Discounts; and
- improve the member experience.
Some cookies may be provided by third-party analytics, advertising or technology providers.
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.
10Advertising and Remarketing
VIP Discounts may use advertising platforms to promote our services and measure the effectiveness of advertising campaigns.
These services may use cookies, pixels or similar technologies to understand website activity and help deliver relevant advertising.
Where required by law, appropriate consent mechanisms will be used.
11Storage and Security
VIP Discounts takes reasonable steps to protect personal information from:
- misuse;
- interference;
- loss;
- unauthorised access;
- modification; and
- disclosure.
We may use appropriate technical and organisational safeguards, including secure systems, access controls and reputable technology providers.
However, no internet-based system can be guaranteed to be completely secure.
12Overseas Service Providers
Some technology or service providers used by VIP Discounts may store or process information outside Australia.
Where this occurs, we will take reasonable steps as required by applicable Australian privacy laws in relation to the handling of personal information.
13Accessing or Correcting Your Information
You may contact VIP Discounts if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before processing a request.
There may be circumstances where access can lawfully be limited or refused.
14Keeping Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to operate the VIP Discounts service and to satisfy applicable legal, accounting or regulatory requirements.
Where information is no longer required, we may securely delete or de-identify it where appropriate.
15Privacy Complaints
If you have a concern about how VIP Discounts has handled your personal information, please contact us using the details below.
We will review your concern and endeavour to respond within a reasonable period.
If applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
16Children's Privacy
VIP Discounts is intended for adults and is not designed for children.
We do not knowingly seek to collect personal information from children through the membership service.
17Links to Other Websites
The VIP Discounts website may contain links to VIP Partners and other third-party websites.
VIP Discounts is not responsible for the privacy practices of independent third-party websites.
We recommend reviewing the privacy policy of a third-party business before providing personal information directly to it.
18Changes to This Privacy Policy
We may update this Privacy Policy as VIP Discounts grows, introduces new features or Partners, or where legal or operational requirements change.
The current version will be published on the VIP Discounts website.
The effective date at the top of this policy will indicate when it was last updated.
19Contact Us
If you have questions about this Privacy Policy, your personal information or the way VIP Discounts handles privacy, please contact:
VIP Discounts
Website: vipdiscounts.com.au
ABN:
85677177249
Email:
info@vipdiscounts.com.au.
By using VIP Discounts, you acknowledge that you have had an opportunity to read this Privacy Policy and understand how VIP Discounts handles personal information as described above.